Quality Counts: new improved customer care

We know you want to be sure that you’re chatting to a genuine person on Singles365.com, not someone with ulterior motives. So we’ve introduced a series of measures which will allow us to ‘weed out’ 99% of non-genuine Members before you ever come into contact with them.

Take a look at our great new features…

Profile CheckingProfile Checking

Every new profile that’s uploaded on Singles365.com will be checked to make sure it meets our exacting standards. If it doesn’t make the grade it won’t appear on the site and you won’t be bothered by it – that’s our guarantee to you. To ensure we maintain this quality going forward, we will also review any changes or edits to profiles too.

First Message ApprovalFirst Message Approval

It’s great to hear from someone new when they join the site, but we want to ensure that they’re sending out the right sort of messages. As a result we’re introducing First Message Approval, which means all new Members will have their first message checked by us – before it ever gets to you.

This will help us identify and prevent messages being used for inappropriate or misleading purposes.

DictionaryDictionary

Our new system allows us to check that the wording Members are using in their profiles, messages and diaries are appropriate for the site and do not intentionally offend other Members. This will aid us in preventing any strange or misleading activity taking place on the site, improving your online dating experience.

Our Customer Care and Moderation teams are working hard to help us track down, review and remove false and misleading profiles and inappropriate messaging from Singles365.com.

This entry was posted in Site News and tagged , , , , , . Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.

Post a Comment

required
required (but won't be published)

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>